Custom Promotional Products by Windjammer Promotions

Frequently Asked Questions (FAQ):

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Can I Purchase Less Than The Quantities Shown?

In some cases you may purchase a Less Than Minimum order. However there is generally an extra charge to set up the equipment for smaller orders. We will be happy to provide you with this information, on request, prior to your order.

Can I See A Proof Before Production?

You will see a FREE paper proof sent via fax or a virtual proof via email with your order acknowledgement prior to production. In most cases your artwork will be shown on a template of the item you ordered. An actual product proof can be requested, however, there will be a charge to set up the equipment for your sample, and, of course, this will delay the receipt of your order.

How Are Shipping Costs Determined?

We ship from our factories, FOB, factory location. Generally, UPS Ground Service is used to ship your order. If you need faster delivery, we can up your shipping to air service. Generally Fed Ex is used for air shipments.

How Long Until I Receive My Order?

The Production Days for each item are shown on our website. Production Days are the actual days required to produce your order, and do not include Saturdays, Sundays, or Holidays. Production days begin the day after we receive your approval of the acknowledgement and artwork. Please allow time for shipping to you.

What If I Do not Have Any Of The Acceptable Formats?

The person who created your logo or the printer who produces your letterhead should have a copy of camera ready art that they could send or e-mail to art@windjammerpromotions.com.

What If I Need My Order Faster Than The Stated Production Time?

Generally, we can provide ?Rush Service? for your order. There may be charge associated with this service, and this will be discussed with you prior to your order being processed.

What Is A Screen or Die Charge?

A screen or a die is used to transfer your imprint to the product you are purchasing. They are specifically made with your imprint, for each product order. The screen or die is kept on file for 12-18 months and varies by supplier. If you reorder, and your artwork does not change, you will not be charged again. Please note that some suppliers will charge a re-order set-up charge.

What Type Of Graphic Files Do You Accept?

We Accept: MACINTOSH Illustrator All type turned to curves or outline (vectors) Editable EPS Photoshop 300 dpi at actual size or larger Adobe Acrobat (PDF) Corel Draw Must be saved as an .eps Must e-mail or send on disk PC Files (Our Art Dept works on Macintosh computers therefore the following formats can be used to view your artwork but may not necessarily be acceptable as camera ready) Microsoft Publisher 2000 Microsoft Word UNIVERSAL FILE FORMATS: EPS TIFF PDF JPG, All these are dependant on quality! We Do Not Accept the following: GIFs ? too low in resolution Powerpoint ? too low in resolution Faxed artwork is not camera ready